Frequently Asked Questions

 

Q: Why does my dryer take too long to dry?

A:  The most common problem is your dryer vent. It becomes restricted over a period of time and reduces air flow.This causes the dryer to work twice as hard and take twice as long to dry.We can clean most dryer vents, saving electricity and reducing the threat of fire.

Q:  What are your hours of operation?

A:  Our normal business hours are Monday through Friday 8-6. We will make exceptions for emergencies. We try to accommodate your schedule. Are you tired of being told that we'll be there between 12:00 and 4:00? We try to be there at the scheduled time and if we are running behind we will call to keep you informed.

Q:  Can I bring my appliance to you?

A:  Yes, if you would like to. We normally make house calls, but if you want to bring  it in, we can check it out. 


Q:  Can  I purchase parts for my appliance from you?

A:  Yes. All we need is the model and serial number off of your machine and we can get the part for you at a competitive price.


Q:  Where is my model and serial number located?

A:   Your model and serial numbers are always located together. They're located in different places with each appliance. Just call us and we can let you know where to look.


Q:  What is you method of payments?

A:  We take check or cash.


Q:  When can you come out?

A:   Usually the same day, if you call early enough. If not, we can schedule the call for the next day or at your convenience.


Q:  Is my appliance worth repairing?

A:  That's hard to answer without checking it out. However, if we check it and you decide not to fix it, we only charge a minimal diagnostic fee.

 
Q:  My refrigerator won't do anything.

A:  Don't panic!! Are the lights on? Try plugging it into another outlet. Make sure it's turned on and the settings are correct. If these aren't the problem, call us and we'll be there as soon as possible.